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The Inference Effect

Five reasons to choose Inference's superior speech recognition solutions

Speed - Benchmarked at 1/10th the time it traditionally takes to implement speech.

Cost - Technology developing technology, reducing human labour.

Service - Customers are more likely to be understood with Inference technology.

Flexibility - You control your own changes through the web interface.

Market Intelligence - Access to customer data, trends, desires, and calling habits.

Pre-Packaged Customizable Solutions

Inference Communications has produced a range of affordable, pre-packaged, customizable speech recognition solutions. These solutions are available to customers as either hosted or premise based solutions.

What is so special about these solutions?

They are natural language solutions
The can be maintained by the customer real time
They are designed by expert VUI designers to cater for both novice and experienced callers
Very high customer satisfaction rates achieved

White Papers

"Natural Language Speech Recognition Solutions - Can I Build Them Using SRGS?" White Paper

Latest News & Events

Read the article "Voice Biometrics – The Contact Centre’s Security Solution" by Steve Pels, Director of Contact Centre Action (CCA). CCA provide specialist consulting services to call centres and contact centres across Australia.

Click here to download article.
April 2010

Listen to Darren Birch, Manager Consumer Business AFL, talk about "Speech recognition: used by the AFL to improve services to customers".

Where : The Sofitel Wentworth, Sydney

When: Wednesday May 19 2010

Click here for more details and to register.
April 2010

Pick up a copy of the new book "Speech in the User Interface: Lessons from Experience" by William Meisel. Kirsty McCarthy contributed the article "Using AI to open up the range of services that may be viably automated using speech".

Click here for more details.
February 2010

View YouTube Video "Show Me The Apps Demo" by Inference Communications shown at "Voice & Vision - Broadsoft Connections 2009"

Click here for YouTube Video link.
February 2010

Inference has partnered with the NSC Group to be their preferred speech recognition and biometrics provider.

Click here for "CRN press release" details.
October 2009

Inference enters into agreement with Yarris

Inference Communications has entered into an agreement with Yarris to explore ways of incorporating Inference Communications’ next generation speech recognition technology into the Yarris SaaS services management solution offerings.

Click here for more about Yarris
August 2009