Inference has developed a huge range of solutions, from touch tone to very sophisticated natural language solutions, using TTS, recorded audio and a mixture of both. If you are interested in trying out a specific type of solution that is not provided on this page, please contact Inference Communications.
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 Ticket Booking System: Fly High Airlines
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This natural language interactive system was built in a few hours in order to demonstrate the speed with which Inference is able to built sophisticated natural language solutions. It features a series of interations as part of a ticket purchase that demonstrate the "mixed initiative" capabilities of solutions generated using Inference technology. The caller is able to ask questions in a very natural way, and provide the system with unprompted information that is understood.
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Entertainment: Movie Booking Solution
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Imagine being able to book a seat at a movie while drinking a coffee at the local cafe. This link will take you to a recording of a speech recognition solution that does just that. In this demonstration the customer is able to call up the service and find out what movies are playing, where they are playing and when they are playing. The customer is then able to purchase a ticket to the movie of choice.
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You will notice in this recording that the customer was able to listen to all the requested information about a particular movie, but then decided to ask about alternate movies. The system does not miss a beat; it understands what is required and provides the requested information to the customer. This demonstrates how a well designed natural language interface can approximate the sophistication of a human agent, allowing users to change their minds and to follow a non-sequential path in order to get the information they want.
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Field Service Contractor Management
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Many businesses engage field service agents who, as part of their jobs, are required to contact their internal call centres to update or collect information about assigned tasks. In this solution, a technician has just installed a new piece of equipment for a customer. The technician is then required to report that installation to their internal call centre, arrange for a connection to be made to that piece of equipment to confirm that it is working, and finally to collect details of their next job.
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As you can hear in this recording, this process can be automated using speech recognition. In this case the process is further refined by implementing a natural language solution which delivers a much more pleasant experience to the technican and significantly decreases the transaction time, making it a more much more efficient way to complete this task.
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Note: This recording is of the solution deployed using out of the box text-to-speech. Please contact us to find out how we can help you improve efficiency and take costs out of your internal processes.
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Government: Council Parking Fine Payment (Example of Directed Dialogue Interaction)
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Ever needed to pay a parking fine after business hours and without access to the internet? This is a transaction that is easy and cost effective to automate. This service manages the processing of a very simple transaction very quickly, efficiently and cheaply. The caller is asked to provide the parking fine number and then their credit card details. The transaction is complete in a matter of minutes.
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Government: Council Parking Fine Payment (Example of Natural Language Interaction)
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This is the same speech solution as the Parking Fine solution recorded above. In this recording the caller clearly provides the system with more information than is requested and yet the system understands the 'meaning' of the information provided and continues to process the transaction successfully.
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Garage: Car Service & Booking Solution
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This is a fun demo solution developed to demonstrate the speed with which Inference is able to develop fully integrated natural language speech solutions. This service allows callers to book their car in for a service. The system will recommend a time and date for the service based on the make and model of car and the service required. This solution was built with full back end integration in 6 hours.
Quality speech recognition is not a black art. Don't let anyone tell you otherwise!
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