Inference Announces the Launch of Another New Pre-Packaged Solution: Inference CallBack.
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June 2007
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In June 2007, Inference Communications announced the launch of a self service speech recognition product designed to assist organizations improve the level of service offered to callers to their business. CallBack not only offers Callers the option of being called back at an agreed time and date, but also allows the organization to better manage their own resources.
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Inspired by the 'GetHuman' standard for Voice User Interface Design and in response to customer demand; the Inference design team has come up with a self service solution that assits businesses in improving the level of service offered to their callers. 'GetHuman' (see www.gethuman.com for details), recommends that callers to a business always be offered the option to be called back rather than waiting in a queue. Inference has responded to this recommendation by designing a pre-packaged solution that not only provides this service, but also ensures that the business is not over committed when scheduling that call back.
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Via a simple web interface, an organization entered the number of resources available to make call backs and the times that they are available. Inference CallBack then uses this information to agree a call back time with the caller that best suits both the caller and the organization. Better service and better utilization of scarce resources.
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Businesses have embraced this new solution, as a very cost effective means of improving customer service and decreasing costs. In addition, Inference customers are able to learn a lot about callers to their business, e.g. what times to they call, what do they call about, where to they call from. This information is invaluable in terms of strategic decision making.
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For more information about the Inference CallBack solution go to the CallBack Solution Page on this Web site.
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