By implementing Inference's CallBack solution, a business is in a position to answer all calls to the business immediately, and then if no one is available to take that call, providing the caller with option of scheduling a call back to them at a time that suits both parties.
Immediately, the service offered to callers is improved, and the business is able to better utilize available resources responsible for responding to calls to the business.
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This CallBack solution will ask the caller for their preferred time (and date) for a call back, and will then check that request against a database of available times and resources. Once a match is found, that time is booked and an entry made in the database, which will then be used to prompt the person responsible for making the call back.
The business is able to update a simple Web interface with details about times and available resources for call backs. That way, resources are never over committed and customer satisfaction is ensured.
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Business Benefits
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- Callers do not have to wait in a phone queue
- Callers are able to schedule a call at a time that best suits them
- The business can schedule call backs at times when resources are under utilized
- Callers can schedule call backs from outside business hours
- Callers are able to leave a message which ensures the most qualified person makes the call back
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For more information download the 'Inference CallBack Information Sheet'
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