One thing that all 'entertainment' solutions have in common is ability to provide callers with real time up-to-date information. For example, a movie locator solution must be updated real time, in response to changing movie schedules and/or ticket availability. One off campaigns likewise require the ability to change the interface and the back end data on a regular basis. Inference Communications has developed a suite of solutions that leverage the ability to automatically generate dynamic grammars and therefore allows a business to update data accessed by the solutions real time.
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The other real technical advantages Inference has leveraged in developing this suite of solutions are a) the ability to automatically generate natural language solutions (which have been shown to deliver greater levels of both accuracy and customer satisfaction, and b) speed to market. Often, solutions in this area must be deployed and changed very quickly, Inference tools make this possible.
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Entertainment Portal: Two Categories
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Inference has broken 'entertainment' solutions into two categories with slightly different purposes. The first is One Off Event solutions. These are solutions that are implemented for a specific purpose for a limited period of time. Examples of this category of solution include;
1. Competition hotlines
2. Surveys
3. Promotional campaigns
4. Special Event information/ticketing
5. Many more
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Inference's unique technical advantages mean that businesses can now afford to implement short term solutions from both a cost and quality perspective. All these solutions include a simple web interface which allows businesses to update solutions real time. See the One Off Event page for more details.
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The second group of 'entertainment' solutions developed by Inference have been categorized as Ongoing Entertainment Solutions. These solutions can be used by entertainment venues to manage scheduling, ticketing and ongoing promotions.
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Examples include movie locator solutions or venue management. Just like the One Off Event solutions, these pre-packaged solutions include a simple web interface for maintaining data and updating prompts. Grammar files are generated dynamically based on the data provided. These solutions also include detailed reports which provide invaluable information about customer contacts with the organization.
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For more information about Inference's Entertainment Portal, download 'Inference Entertainment Portal Information Sheet'
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