Have you implemented an IVR or speech system and don’t really know how it is performing in terms of delivering customer and business outcomes, and in comparison with benchmarked standards?
|
Inference has recognized that there are many organizations out there looking to better understand how their IVR’s are performing and whether they can be improved.
As a result Inference has launched the ‘Inference IVR Health Check’. This offering is a strategic planning consultation process that helps businesses align business, customer and technical objectives as they relate to their IVR self service solutions. The Inference IVR Health Check focuses on delivering the customer actionable recommendations that result in improved customer service and commercial outcomes.
Specifically, this service will focus on an analysis and assessment of inbound and outbound (speech and/or DTMF) systems and measure the performance of those systems against industry benchmarks and world best practice. The resulting analysis will assist our customers in determining the best strategy and supporting business case to improve the service and or deploying additional self service.
|
For more information download the Inference IVR Health Check Brochure
|
