Background Information
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The Inference Store & Branch Locator Module enables callers to locate a desired store or business by calling a single phone number. The caller is able to use any one of multiple search criteria to locate their desired store; e.g. suburb, region or post code.
This solution offers significant value to organizations with multiple shop fronts or branches by making it very easy for customers to contact them. A single number, 24*7 service means that the organization is always available to provide information about, store/branch addresses, opening hours and/or special offers.
This out of the box solution may be implemented as a fully hosted service or as a premise based solution, and it comes pre -packaged with a simple web interface for the management of store/branch data by the business.
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Download the 'Inference Locator Module Reports' document for more information about the types of reports that may be generated from data collected by the Inference Locator service.
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Call Flow
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The Inference Pre-Packaged Locator Module allows for a variety of search variables and for the use of natural language in to achieve the best possible customer experience and automation rates.
See below for a high level view of the call flow;
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Key Benefits
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| | Publicise a single number for all calls to your business
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| Businesses can control their own data via a simple web interface
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| | | Hosted solutions may be deployed in days
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| Use the web interface to update date in real time and ensure all channels are aligned
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| | | Hosted solutions cater for peaks and troughs in demand
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| Automatically generate reports based on logged data that inform your business decisions.
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| Multiple Search Variables
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| | Allow callers to search using variables familiar to them
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| Eliminate the need for live agents to address routine customer queries. Only pay for what you use.
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| | | Allow callers to interact naturally with the service for improved levels of customer satisfaction
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| Improve customer service by offering round the clock access to information
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For more information download the 'Inference Store Locator Information Sheet'.
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