Background Information
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Inference's Survey Module is a sophisticated but easy to use system that allows businesses to create, deploy and manage their own automated telephone survey systems real time.
Using a simple web interface, businesses can create surveys using a huge variety of preconfigured question types, upload those surveys to a platform and then run as either inbound or outbound survey systems.
The responses to survey questions are also available via that same web interface in real time, thus allowing easy and fast access to feedback from the survey and provides an ideal repository for future data mining.
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Call Flow
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Key Benefits
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Dynamic Update and Deploy
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| | Use a web interface to create and deploy your own survey services
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| Businesses can control their own data via a simple web interface
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| | | Hosted solutions may be deployed in days
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| Use the web interface to update date in real time and ensure all channels are aligned
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| | | Hosted solutions cater for peaks and troughs in demand
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| Automatically generate reports based on logged data that inform your business decisions.
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| Multiple Pre-configured Question Types Available
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| | System administrators can generate survey's with multiple question types quickly and easily
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| Eliminate the need for multiple staff to generate and to run survey's
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| | | Allow callers to interact naturally with the service for improved levels of customer satisfaction
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| Recorded audio or TTS - your choice
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For more information download the 'Inference Survey Information Sheet'.
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